Customer Support Specialist - International Chat Support

Customer Support Specialist - International Chat Support

Impec Consulting Solutions
Hyderabad / Secunderabad
1 - 3 Years
Not Specified

Job Description

Position : Customer Support Specilaist (International Chat Support)

Experience : 9 months to 3 years (International) 

Salary – 1.8 lacs p.a – 3 lacs p.a
Shift Timings: Rotational shift
Transport: Two-way Cab (Home pick & drop)
Working Days : 5 days (Rotational)
Roles & Responsibilities:

• Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods, Smart phones & Tablets and/or technical assistance through web-chat and email based communication tools.
• Offer Products as an upgrade in service and/or offer new products.
• Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards.
• Troubleshoot and resolve customers’ service problems and schedule field service calls when necessary.
• Responsible to sell and upgrade company core products in accordance with company requirements and customer needs.
• Responsible to save customers from disconnecting services, repair, and respond to other types of inquiries.
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
• Responsible to document customer transactions accurately in the appropriate systems.
• Coordinate with the co-workers, lead persons and other departments as appropriately.

Key Skills :

Excellent written and verbal communication skills
Any UG/graduate can apply
Candidate with 0- 2 years experience in BPO Industry
Knowledge on eCommerce is preferred
Typing Speed above 25 wpm
Willing to work in Night Shifts or rotational shifts (24/7)
Interview Process:

• Passage Writing
• Technical round
• Typing Test(25 WPM)
• Operations Manager Round 

Send your C.V on

[HIDDEN TEXT] and
can reach me on
HR Deepika
7337564418
Thanks & Regards,
Deepika.
HR Recruiter
#7337564418
Impec Business Services 
319, down town mall
besides lotus hospital
Lakdikapul.

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients

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