Customer Support specialist

Customer Support specialist

Encora Innovation Labs India Private Limited
4-12 years
Not Specified

Job Description

Job Description :
Job Title : Customer Support specialist
Experience :4-12 yrs
Notice Period : 1 month
Location : Pan India

  • Experience managing SaaS customers in tech-heavy situations.
  • Exemplary written and verbal communication skills.
  • Attention to detail; verbose documentation.
  • Experience working in Gainsight/Salesforce.
  • Able to work in a cross-departmental capacity that can serve as a clear source of guidance for a wide range of account and program related questions.
  • Experience creating documentation and policies to support the role.
  • Able to independently find solutions to both technical and non-technical problems with no
  • apparent answer (aggressive googling, stack overflow, etc)

Encora, provides High Value Next Gen Technology Services to global corporations. These Next Gen product development and services include offerings such as Mobility, Development of Software based on cloud / SaaS , Development of automation frameworks, Re-engineering products & business intelligence services.

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