Customer Support / Non Voice Process / Customer Service / BPO Executive / Client Service / CSR

Customer Support / Non Voice Process / Customer Service / BPO Executive / Client Service / CSR

R3 Management Solution
Bengaluru / Bangalore
1 - 6 Years
250000 - 300000 INR

Job Description

Roles & Responsibilities :

Hiring for Representative–Digital Servicing-Chat Process-Location: Bangalore-Mode Of Interview: Face 2 Face Interview-Time: 10.00 Am - 1.00 Pm (Walk In Timing)Call 8813022482, Mr Sonu Or Fill below Job-Form

Urgently Hiring for top Leading Non-Bank Financial institution founded in 1997, headquartered in Netherlands
Operating in 10 Countries and more than 40 Cities in India.

Interview Details:
Location : Hosur Main Raod, Bangalore, Karnataka -560100.
Reporting Time : 10 AM to 1 PM
Contact : 8813022482, Mr Sonu

Job Details:
Experience: 0.6 Years – 7 Years (Live Chat Experience Mandatory )
Language: Hindi & English (Excellent in Written & Verbal)
CTC: 23,500/Month + Performance Based Incentives (up-to 10,000) [2.82L/Annum]
Shift: Day shift 9.00AM – 6.00 PM (Fixed Shift)
Education Qualification: PUC or +2 or Any Degree or Diploma or Post Graduation
Documents Mandatory – Aadhar Card & Pan Card

Job Description – Call Centre Operator for Digital Servicing (Blended Email & Chat process)

The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a dynamic, high volume contact centre environment.
Job Responsibility
· Comprehend and process all email and chat correspondences from customers in a timely manner
· Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat
· Complete all customer care follow-ups in a timely fashion
· Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
· Provide alternatives & Superior customer experience on emails and chat
· Ability to take quick decisions and respond to customer inquiries in an appropriate manner
· Be nimble and flexible to serve in multi-channel environment as per business requirement
Desired Skills:
· Should be a PUC or +2 or Any Degree or Diploma or Post Graduation
· Ability to understand, read and speak English proficiently.
· Should understand Hindi to be able to communicate in Hinglish (Understand hindi words written in English and respond likewise)
· Strong written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures
· Should be confident, good understanding and comprehension ability
· Analytical approach and problem solving mind set
· Customer oriented approach - passion to serve
· Typing speed of >= 35 WPM with >=90% accuracy
· Multi-tasking capability: To toggle between screens and tools to provide resolution.
· Ability to work in flexible shifts/environment as per business requirement
· Quick navigation ability, Web savy & basic troubleshooting knowledge
· Knowledge of MS word and MS Excel

Welcome to the world of R3 Management, a one of its kind “One Stop Shop for all the HR Solutions under one roof, the intent of helping out progressive companies to set up best practices in HR. The idea of forming this end-to-end, one stop HR firm, had the genesis in the word "R3". “R3 – Research - Resource - Review. R3 Management Consultant has been immensely successful in creating a global network of highly adept intelligent workforce that can help a company achieve their mission-critical projects and goals. We specialise in Talent sourcing, Recruitment solutions and Human Resource services, for the progressive markets. All of our resources are multifaceted and come with years of commended performance. We appreciate the experience that our candidates bring from various industries and we like to leverage it for the mutual benefit of both clients and candidates. We specialise in IT/Software, Manufacturing, Media, BPO, KPO, Medical, Event Management, Insurance and start up hiring.

About Recruiter



Functions : Customer Service/Call Centre/BPO, Sales/Business Development

Industries : Banking/Accounting/Financial Services, Insurance, ITES/BPO, IT/Computers - Software

Skills/Roles I hire for: Customer Care, Sales, IT, Voice/Non-Voice

level Hiring For: Junior Level, Mid Level, High Level

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