Customer Support Executives

Customer Support Executives

Marvel Sales Corporation
1-5 years
210000 - 420000 INR

Job Description

Job Overview
Our Customer Service department is looking for a passionate and experienced individuals to join us as a Customer Support Executives.
Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their queries in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor’s degree to join this job position.
If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.
Responsibilities
Understanding the products and services provided by the company.
Coordinating with team of Customer Support Representatives.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Maintaining records of each phone call for future reference.
Providing the new employees with training sessions for enhancing their skills.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company’s rules and regulations.
Requirements
Bachelor’s degree in Business Administration or a related field.
3 -5 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
Good knowledge of managing the performance of the team.
Exceptional verbal and written communication skills.
Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
Phenomenal conflict-resolution skills.
Good problem-solving abilities.
A customer-oriented individual.
Ability to meet deadlines and prioritize tasks.
Excellent negotiation and sales skills.
Outstanding interpersonal and organizational skills.
Excellent phone etiquette and active listening abilities.
A quick learner and exceptional ability to make decisions.

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