Customer Support Executive/ Process Associate - BPO

Customer Support Executive/ Process Associate - BPO

Aarika Hr Professionals Private Limited
Gurgaon / Gurugram Mohali
0 - 4 Years
Not Specified

Job Description

To deliver service & resolution experience to all the customers Successfully resolve customer queries through CRM & Knowledge Base Document in detail all interactions with customers Effectively articulate information to customers Educate customers on products. Help customers to be successful Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.Comprehension: Ability to understand customer issues Communication Skills: Ability to articulate service & solution options Excellent communication skills in English Ability to Multi task .