Customer Support Executive

Gettjobs Recruitment Firm
Bengaluru / Bangalore
1 - 3 Years
200000 - 420000 INR

Job Description

Dear Jobseeker,
Greetings from GETTJOBS RECRUITMENT FIRM!
Hiring experienced candidates for domestic voice process to handle escalations.
Preferably who can work in shifts.
Salary: Upto 35K In hand which includes 2.2K Food coupon
Educational Qualification+ Experience
• UG / Grad / PG with minimum 1 years of International Call Center Voice experience or 2 years of Domestic Call Center Voice Experience
Should be fluent in English and Hindi
• Hands on Experience of handling Irate customers
• Flexible to work in Shifts
• Prior experience of>= 0.5 years in chat domain will be an added advantage.

• Intermediate MS Office applications specifically Excel (preferably)

Desired Candidate Profile
• Extremely passionate about customers with the ability to effectively communicate information in written format.
• Someone who can express themselves effortlessly in a lucid manner.
Personality traits
• Solution oriented approach and instant decision making capability.
• Ownership and multitasking.
• Ability to interpret non-verbal cues and ability to mitigate conflicts.
• Customer focused & service recovery oriented approach.
• Excellent communication skills - verbal and written.
• Good typing speed (minimum 35 wpm with 90% accuracy)
• Willingness to work in shifts (Flexible to work in 24 x 7 environment)

Key Responsibilities

• Responsible for coordinating and offer end to end chat support to customers/internal teams pre, during and post order support.
• Performs work in accordance to standardized policies and procedures.
• Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to RCA.
• Work requires strong analytical ability to resolve complex issues in addition to effective written skills

Reach out our HR –SARIKA - 9620040481

GETT JOBS is an emerging recruitment firm which provides hiring solutions for BPO and IT Industries for various verticals in Bangalore. We focus on building excellent teams that drive change and strive to understand the complete needs of our clients in order to deliver the best solutions for them to be more successful and productive.
Our main objective is to provide candidates for various designation according to the requirements and place them in reputed Multi-National companies with the help and support of our expert team members along the way, we're sure to help you and your company reach new heights. We provide world class services such as Executive Search and Selection, Consultancy and Training through our centrally located office in Bangalore. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC's and local firms.


Reach out our HR –SARIKA - 9620040481

About Recruiter

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Functions : Customer Service/Call Centre/BPO, Sales/Business Development

Industries : Recruitment/Staffing/RPO

Skills/Roles I hire for: Communication

level Hiring For: High Level

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