Customer Support Customer Service

Customer Support Customer Service

Bengaluru / Bangalore
1 - 3 Years
200000 - 250000 INR

Job Description

Roles and Responsibilities :

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals. 

Benefits and Perks : 

  • Graduates.
  • 2 Way cab provided.
  • 5 Days working 2 Days Off (Saturday and Sunday).
  • Rotational Shift, UK shift, US shift.
  • Salary up to 3.5 LPA (+ Incentives)


About

Inspiration Manpower Consultancy, one of the fast growing end-to-end Recruitment & Staffing Solutions Consultants in India, was established in the year 2008, Inspiration Manpower provides a comprehensive, end-to-end recruitment solution, that covers every need of the customer, throughout the recruitment cycle.

Our team of experts, with over a decade of experience, bring the best practices & methodologies in the industry. This helps us deliver the optimal solutions for even the most complex challenges to our global customers across industries. Inspiration Manpower leverages technological advance to bring speed, agility and cost efficiency to the whole gamut of processes.

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Functions : Finance & Accounts

Industries : Other

Skills/Roles I hire for: Accounts, Accounting, Taxation, service tax, Sales Tax, Accountant

level Hiring For: Junior Level, Mid Level

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