Job Description :
Technosoft is an enterprise digital enabler founded in 1996. We help organizations transition to an innovation-first culture, uncovering greater efficiencies, and winning new markets along the way. Over the last 24 years, we have built a company dedicated to delivering innovative IT services and extraordinary technical talent within a culture of high achievement. Today, Technosoft is home to over 4,400 employees across two continents, and covers the entire spectrum of digital experience – from agile development to cloud to analytics and AI. Headquartered in Southfield, Michigan, Technosoft has 4,400+ global employees, 7 global delivery centers, and is trusted by more than 35+ Fortune 1000 customers in North America and India. Learn more at http://www.technosoftcorp.com
Roles and Responsibility
Responds to customer service inquiries regarding company products, features and/or services. Maintains ownership of customer issues directing customer to the appropriate agent when required. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals through constant process alignment. Works with customers and/or distributors to understand and document customer issues. May be involved in pre or post-sales or both.
Maintains ownership of customer issues until problem resolution
May be responsible for pre-sales and post-sales service to customers
Identifies and dispatches available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support.
Acts as a liaison between the customer and manufacturing, sales, technical support and financial services
Works under limited supervision with little direction from management and adheres to administrative policies and escalation procedures
Mandatory Skill Set:
Good telephone etiquette skills
International calling experience is a must
Knowledge of products, customer, service, policies and procedures
Good computer skills
Relevant experience from Customer Service is an added advantage
Recruiter Name Pranusha K
Recruiter Number 9959272384
Recruiter Email Id [HIDDEN TEXT]
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