Customer Success Partner - Maersk Sales

Customer Success Partner - Maersk Sales

Maersk Global Service Centres India Private Limited
4-7 years
Not Specified

Job Description

Key responsibilities
• Farm existing assigned customers and ensure a superior relationship is maintained with them. Ensure high conversion of wins from such customers and track the same regularly.
• Ocean Tender handling and negotiation- manage ocean RFIs/RFQs by working closely with stakeholders in pricing, sales and TCM. Ensure customer specific requirements are evaluated and addressed and we progress through multiple rounds in a smooth manner.
• Logistics & Services quoting and negotiation- manage L&S RFIs/RFQs by working closely with stakeholders in various product teams. Consolidate multiple product offers and develop the overall proposal. Ensure customer specific terms and requirements are addressed appropriately.
• Ensure allocation compliance is managed regularly and effectively. Engage with customer, sales account owner and CEN Ocean teams to ensure top notch allocation management.
• Act as the day-to-day contact point for customers, to allow sales account owners to spend quality time on hunting new businesses. Ensure customer issues/escalations are addressed in the best possible manner by liaising with multiple internal stakeholders.
• Manage other important activities like Ocean/L&S contracting, business forecasting, collections escalations, invoice quality, NPS and commercial onboarding of new businessesWe are looking for
• A Bachelor/Master's degree is required with 4-7 years industry or equivalent sales or customer facing experience.
• You should possess enthusiasm, a strong work ethic, high integrity and a willingness to learn.
• You should have excellent interpersonal, presentation and communication skills (both written and oral) and should be very good at stakeholder management.
• You should be good at navigating through systems and processes and should have the ability to operate in a structured fashion.
• In addition, you should have organizational and time management skills including multitasking, prioritising, and the ability to plan work activities efficiently to meet deadlines.

Maersk Global Service Centres India Private Limited

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