Customer Success Manager

Customer Success Manager

Anther Human Resource Solutions
4-7 years
Not Specified

Job Description

Join the Customer Success team as a Customer Success Manager and you will function as the backbone of our client-facing team by keeping projects on track, acting as the voice of the customer, and ultimately ensuring our customers are successful when using the Stackline platform.

Responsibilities:

Project Management:
Keep your team on track and ensure key action items and deliverables are always on time and exceeding our client's expectations.
Account Management: Build strategic relationships within complex organizations to understand client difficulties and present our solutions.
Customer Evangelist: Understand your customers, and act as their internal Pi Wheel advocate to influence changes in process, product, communication and more.
Data Insights: Use the Stackline tools at your fingertips to educate and inform customers and drive their ecommerce business forward.
Knowledge Share: Become a subject matter expert of the Pi Wheel / Stackline platform and be the go-to for platform questions, training and troubleshooting.
Minimum Qualifications:
5+ years of experience in brand/category management, and/or e-commerce retail.
Experience using analytics software tools and data platforms.

Preferred Qualifications:
Amazon, Flipkart, e retailer FMCG, Consumer electronics brands background.
Having a background as a category or brand manager is a big plus
Willingness to roll up your sleeves, take on any project and solve problems.

Anther HR solutions

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