Customer Solution Center-Techn

Customer Solution Center-Techn

Hewlett Packard Enterprise
8-11 years
Not Specified

Job Description


Customer Solution Centers are made up of teams that provide remote (offsite) service customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
  • Successfully resolve technical issues from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
  • Review and may resolve complex business issues.
  • Excellent communication skills. Add case resolution to KMS.
  • Understand and utilize Information Technology Information Libraries (ITIL).
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Partners frequently with the Sales Pursuit team.
  • Bachelors Degree in Information Technology, Computer Science or other relevant fields
  • 8+ years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem solving skills.
  • General operational expertise such as good troubleshooting skills, understanding of systems capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks.
  • Hadoop skills like HBase, Hive, Pig, Mahout
  • Ability to deploy Hadoop cluster, add and remove nodes, keep track of jobs, monitor critical parts of the cluster, configure name node high availability, schedule and configure it and take backups.
  • Good knowledge of Linux as Hadoop runs on Linux.
  • Familiarity with open source configuration management and deployment tools such as Puppet or Chef and Linux scripting.
  • Successfully resolve technical issues from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

1089026
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

Job Source : careers.hpe.com

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