Customer Services Representative Backend

Customer Services Representative Backend

Puma Energy Processing Services LLP
Mumbai
3 - 5 Years
Not Specified

Job Description

Job Description:


Knowledge, Skills and Abilities

• Customer Service
• Product Knowledge
• Market Knowledge
• Conflict resolution skills
• Multi-tasking
• Attention to detail
• Ability to work under pressure.
• Computer skills, Excel, word, power point
• Proven Customer Support Experience
• Strong Phone Contact handling skills and Active listening
• Customer orientation and ability to adapt /Respond to different types of characters
• Excellent communication skills
• Ability to Multi- task, Prioritize and manage time effectively.
Work Experience: 1-3 years of Accounts Payable experience with customer facing

Key Responsibilities:
Direct actions

• Combined shipment invoicing – Consignment stock location & aviation sites.
• Processing of Non – Oil Invoices, eg rentals , rebates etc
• Processing of Credit and Debit Notes
• Ensure only approved transactions are processed.
• Ensure correct reason codes are applied for each credit note raised.
• Adhere to back office approval process.
• TMS order entry for 3rd party stock.

KEY CONTROL PERFORMANCE INDICATORS
(Tools/methods used by management to determine sustained effectiveness of control)
• Number of Invoices processed
• Number of self-imposed credit notes processed.
• Daily housekeeping i.e. deletion of unused orders
• Unprocessed credit memos( credit memo to be processed soon after an error occurs)
• Customer feedback (unresolved complaints)
• No of missed calls
• Number of non-conformances
• Number, frequency and value of delivery disputes
Reporting Structure
- Mumbai BSM
- Functional dotted reporting line into Africa specialist/SME
Equal Opportunity Employer

We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

Puma Energy Processing Services LLP

About Recruiter

Functions : Export/Import

Industries : Oil/Gas/Petroleum

Skills/Roles I hire for: Hr, opearions, Finance

level Hiring For: Junior Level, Mid Level, High Level

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