Customer Services -Inbound

Customer Services -Inbound

Proprietor Of Ssv Hr Services
1-5 years
240000 - 350000 INR

Job Description

We're Hiring Customer Services Executive for Ecommerce Company -WFH: Call | Whatsapp '9773322877
  • Qualification: HSC or Any graduate
  • Experience: 2yrs Customer Services Voice Exp ( Ecommerce Customer Care Voice Preferable )
  • Process: Voice Process (Ecommerce)
  • Shift Timing: Day Rotational shift
  • Salary Range: Rs. 20,000 to Rs. 25,000 Inhand + Incentives
  • Skill Required: Excellent Verbal & Written Communication Skill

Role & Responsibilities :
  • Managing incoming calls and customer service inquiries​
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the
  • time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Candidate needs to handle social media platforms including Facebook, LinkedIn, Twitter, Instagram, etc
  • Must have prior knowledge of Handling Social Media Account for any E-commerce Co.
  • Need to handle email and inbound queries via Calls, Email & Chat

Interested candidates can call on 9773322877 | 9769106910 or mail their CVs at [Confidential Information]


Regards
SSV Group

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