Customer Service

Customer Service

SAP Global Logistics
2-7 years
Not Specified

Job Description

Key Responsibilities
• Fulfill responsibilities of a Customer Service Specialist as outlined in the position description.
• Manage daily customer service activity within their respective customer servicing cluster.
• Serve as the first point of escalation for customer queries/problems that customer service representatives in the team are unable to close or resolve.
• Ensures customer service coordinators adhere to the Damco philosophy of personal and local customer service.
• Ensure staffing levels within their respective cluster are adequate to deliver required level of service.
• Provide tools and training required for servicing staff in to deliver excellent customer service.
• Work closely with Damco Branch and Sales manager to develop sales and servicing strategies that enables the branch to meet its budgetary requirements
• Ensure all file closing is done in a timely manner across the servicing cluster, maximizing profitability and addressing issues that could affect profitability in the future.
• Communicate operational and commercial needs of the branch and the branch’s clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction
• Ensure that all customer service cluster staff understand operational procedures and play an integral role in on-boarding clients, creating seamless transitions and maximizing client retention

SAP Global Logistics
Navi Mumbai - CBD Belpaur

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