Customer Service Representative - Teleperformance

Customer Service Representative - Teleperformance

Mohali
0 - 3 Years
Not Specified

Job Description

Job Description:

Education:

  • For Technical category: Graduate degree/diploma (10+2+3) in a technical field such as BTech, B-SC, BCA or other formal technical diploma/ graduation.
  • For Non-Technical category: Graduation/Diploma in any field
  • for Non Tech outbound program: undergraduates or candidates pursuing Graduation can also be considered
  • Communication Skills for Agent/Customer interaction:

(Voice based Program)

  • Clarity of Speech in language supported by agent (English and Hindi mandatory)
  • Strong Communication, Customer Service attitude and problem solving ability
  • Rate of speech adaptable to customer conversation
  • Extremely good Grammatical and sentence formation skills
  • Good vocabulary and use of common phrasing in language supported by agent
  • Proficiency in reading and comprehending the written English language
  • Attentive listening – able to listen and probe in order to recognize important information and identity customer needs
  • Patience to resolve complex issues and customer demand beyond policies
  • Negotiation skills and provide effective rebuttals to objections raised by customers/ callers
  • Communication skills should be assessed using online / voice assessment tool [Versant or other similar tool] a. For inbound Tech program, versant [or similar other tool] score of 5 or above is required b. For Outbound and Non Tech Queues, versant [or similar other tool] score of 3 or above is required

(Non Voice)

  • Strong Communication, Customer Service attitude and problem solving ability
  • Extremely good Grammatical and sentence formation skills
  • Good vocabulary and use of common phrasing in language supported by agent
  • Proficiency in reading and comprehending the written English language
  • Attentive listening – able to listen and probe in order to recognize important information and identity customer needs • Patience to resolve complex issues and customer demand beyond policies
  • Typing speed of > 30 WPM

About

Teleperformance

About Recruiter

29

Followers

3

Active jobs

Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Bpo

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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