Customer Service Representative - Medical Device Helpdesk Support

Customer Service Representative - Medical Device Helpdesk Support

US Tech Solutions Private Limited
Noida
5 - 8 Years
Not Specified

Job Description

Education (Required)
Bachelor's Degree in any field.
Nursing/Pharma/Biotech/related domains are preferred but not a requirement
Experience:
Minimum of 5-6 years (Customer Service in BPO environment)
 Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO
 Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment
Responsibilities:
 Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.
 Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:
 Customer/Caller Details
 Issues Faced
 Solution/Steps/Procedures performed on the devices to solve the issue.
 Escalation Notes for supervisor in case query was not resolved.
· Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with supervisor for next day follow up to ensure issue was fixed without reoccurrence.
· Perform customer/patient satisfaction surveys to obtain feedback for improvement.
Qualities
· Excellent communication skills and command over English Language
· Customer Service Orientation
· Punctuality and ability to complete tasks as per deadlines.
· Timeliness – reporting to workplace as per reporting instructions.

US Tech Solutions is a leading Global Consulting and IT services company.

We offer a wider range of solutions customized to various verticals and horizontals, as well as providing system integration and strategic consulting right through IT implementation to our customers. We have excellent domain expertise in verticals.

As a diverse end to end IT solutions provider, US Tech Solutions offers a range of expertise aimed at assisting customers to compete successfully in the ever changing IT industry. We provide long term solutions with quality as our main focus. Our main branch is located in Jersey City, NJ, and we also have dedicated offshore development centers around the world.

US Tech Solutions offer end-to-end IT consulting services using the best practices in the industry. Our solutions include Software Development Services, Engineering Services, Systems Integration, ERP Solutions, Customer Relationship Management, Supply Chain Management, Product Development, Electronic Commerce, Consulting & IT Outsourcing.

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