• Minimum of 4-6 years (Customer Service in BPO environment)
• Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO
• Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment
• Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.
• Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:
Solution/Steps/Procedures performed on the devices to solve the issue.
Escalation Notes for supervisor in case query was not resolved.
• Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with supervisor for next day follow up to ensure issue was fixed without reoccurrence.
• Perform customer/patient satisfaction surveys to obtain feedback for improvement.
• Excellent communication skills and command over English Language
• Customer Service Orientation
• Punctuality and ability to complete tasks as per deadlines.
• Timeliness – reporting to workplace as per reporting instructions.
US Tech Solutions is a leading Global Consulting and IT services company.
We offer a wider range of solutions customized to various verticals and horizontals, as well as providing system integration and strategic consulting right through IT implementation to our customers. We have excellent domain expertise in verticals.
As a diverse end to end IT solutions provider, US Tech Solutions offers a range of expertise aimed at assisting customers to compete successfully in the ever changing IT industry. We provide long term solutions with quality as our main focus. Our main branch is located in Jersey City, NJ, and we also have dedicated offshore development centers around the world.
US Tech Solutions offer end-to-end IT consulting services using the best practices in the industry. Our solutions include Software Development Services, Engineering Services, Systems Integration, ERP Solutions, Customer Relationship Management, Supply Chain Management, Product Development, Electronic Commerce, Consulting & IT Outsourcing.
Functions : IT
Industries : ITES/BPO, IT/Computers - Hardware, IT/Computers - Software, KPO/Analytics
Skills/Roles I hire for: All IT Skills
level Hiring For: Junior Level, Mid Level, High Level, Top Management
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Huge Openings For Non Voice Chat Process For More Details Call Fouzia @ 6362039269
Excellent Communication Skill mandate. Graduates and Undergraduate will be preferred. Freshers are welcome!!! Those who willing to shift to JAIPUR & are ready shift in 3-4days if got selected can apply. Share resume on [HIDDEN TEXT]
Hiring female candidates for online telecalling services Interested candidates please contact the below mentioned contact number. No of vacancy:30 Location: Nungambakkam, Chennai. Nearby landmark: Park hotel, Gemini flyover, income tax office
We are hiring for Govt. of India - MoC registered & ISO, IAF, MSME, SSL certified company. Stay safe & Work from home. Call / Whats-app HR @ 9088213433 to apply for the post (Only serious candidates)
TEAM LEADER/PROCESS MANAGER Required for International Outbound BPO/US PROCESS - VOICE . Fixed sal +incentives. SAt/sun off.
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