• Minimum of 4-6 years (Customer Service in BPO environment)
• Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO
• Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment
• Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.
• Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:
Solution/Steps/Procedures performed on the devices to solve the issue.
Escalation Notes for supervisor in case query was not resolved.
• Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with supervisor for next day follow up to ensure issue was fixed without reoccurrence.
• Perform customer/patient satisfaction surveys to obtain feedback for improvement.
• Excellent communication skills and command over English Language
• Customer Service Orientation
• Punctuality and ability to complete tasks as per deadlines.
• Timeliness – reporting to workplace as per reporting instructions.
US Tech Solutions is a leading Global Consulting and IT services company.
We offer a wider range of solutions customized to various verticals and horizontals, as well as providing system integration and strategic consulting right through IT implementation to our customers. We have excellent domain expertise in verticals.
As a diverse end to end IT solutions provider, US Tech Solutions offers a range of expertise aimed at assisting customers to compete successfully in the ever changing IT industry. We provide long term solutions with quality as our main focus. Our main branch is located in Jersey City, NJ, and we also have dedicated offshore development centers around the world.
US Tech Solutions offer end-to-end IT consulting services using the best practices in the industry. Our solutions include Software Development Services, Engineering Services, Systems Integration, ERP Solutions, Customer Relationship Management, Supply Chain Management, Product Development, Electronic Commerce, Consulting & IT Outsourcing.
Functions : IT
Industries : ITES/BPO, IT/Computers - Hardware, IT/Computers - Software, KPO/Analytics
Skills/Roles I hire for: All IT Skills
level Hiring For: Junior Level, Mid Level, High Level, Top Management
Urgent Hiring for Fresher/Online Data Entry/Data Entry Operator/Data Base Administrator/Data Entry Officer/Form Filling and AD Posting kind of Data Entry jobs with 0-5 Yrs Exp-Candidate can work from any locations-for more info- Contact @ 9890601688
Fresher Production Supervisor, Production Manager, Production Executive
Job Opening For Accounts Process Executive in a BPO located in Bangalore. Selected candidates will have to submit 10th & 12th Marksheet as a job security for a period of 1 year. Apply only if, you are willing to submit documents.
Experience and fresher both can apply Job location: Jaipur (Rajasthan) Salary: 21000 to 27000K CTC Interested candidate contact@ 9783536504 HR Kamal
We are hiring for international Bpo Collection process with good salary package. US shift timing. Salary up to 33000 Good incentives. Immediately joining Interested call now Hr Imran 9987244976 / Afiya 7666450996
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