Manage client accounts; be responsible for overall workflow to complete services for assigned clients. Provide consultations, as needed, to address clients gemological inquiries that are routine but less technical in nature.
Influence production and shipping schedules when there are delays/issues
Resolve routine problems (e.g. delays ,mistakes) by troubleshooting, determining root cause and identifying the most appropriate response (coordinates with others to expedite solutions as needed)
Coordinate with other departments to resolve issues to ensure client satisfaction
Handle intake window as needed
Perform other duties as assigned by the supervisor or as per business needs
Monitor client accounts to ensure services are completed in a timely manner
Work directly with clients to handle queries, add/change services, arrange shipments, and provide report results, billing information and service information as necessary
Escalate client concerns to the appropriate person who can help resolve production, scheduling, shipping or invoicing problems
Perform other duties as assigned by the supervisor
MRC Corp’s consultative approach to search is carefully designed to meet our client’s specific needs. We closely coordinate each phase of the search with you and adapt it as necessary throughout the duration of the consulting assignment.
Our associates have Mining and HR backgrounds with extensive experience in both corporate settings and executive search. Our 30+ years experience and capability, as a full spectrum consulting firm, enables us to attract, select, develop and retain the best possible talent for our clients.
Functions : Finance & Accounts
Industries : Banking/Accounting/Financial Services, Construction & Engineering, FMCG, ITES/BPO
Skills/Roles I hire for: "IT skills", "Banking", "Operation"
level Hiring For: Mid Level, High Level
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