customer service representative (female candidates)

customer service representative (female candidates)

Wowidea Consultingminds Private Limited
Jaipur
1 - 2 Years
150000 - 240000 INR

Job Description

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents

Wowidea Consultingminds Pvt. Ltd. is a professionally managed Recruitment consultant and Placement Consultants having corporate office at Jaipur. We are engaged in offering professional Recruitment Services across diverse verticals pan India. Owing to experienced HR Professionals, we undertake responsibility of Recruitment or Staffing Solutions, Background Checks, Employment Verifications as well as overall HR Process Management. Their expert analytical skills and visionary attitude has enabled us to cater to the manpower needs of the various industries, with utmost professionalism. We have had the pleasure of serving many clients from varied industries.

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