Customer Service Representative / Customer Care / Customer Service / Customer Support

Customer Service Representative / Customer Care / Customer Service / Customer Support

Company Name Confidential
Ahmedabad
0-2 years
110000 - 430000 INR

Job Description

• 0-2 years in e-commerce customer service experience preferred. 
• General understanding of e-commerce CRM (Salesforce Commerce Cloud) will be added advantage;
understanding of typical issues associated with online ordering (e.g., order updates, cancelations, replacements, etc.). 
• Pleasant and professional written customer service communication skills required. Excellent grammatical
skills. 
• Excellent attention to detail, strong organization skills
and the ability to multitask are required. Expectations include accountability, taking initiative,
having pride in one’s work and striving for continuous improvement. 
• Competency regarding general business software tools
(e.g, Word, Excel, email, etc.) and internet skills a must. 
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Experience with a case management solution such as Zendesk or Salesforce Service Cloud is preferred. 
• Min typing speed of 30-40 WPM is required. 

Benefits: 
• Night shift allowance 
• Night shift meal allowance 
• Free transportation 24X7 
• Weekly WOW transaction (Call/Email/Chat)
incentive 
• Monthly & Quarterly Rewards and recognitions 
• Casual dress code
• Team outings & Fun Friday activities 
• E-learning to continuously enhance skillset 
• Dedicated HR to listen all your concerns and
improvise

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Functions : IT

Industries : Recruitment/Staffing/RPO

Skills/Roles I hire for: IT, Engineering, EtC.

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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