Customer Service Representative Chat and Voice - Hybrid

Customer Service Representative Chat and Voice - Hybrid

Teletech Customer Care Management Philippiness Inc
Not Specified
Not Specified

Job Description

Job Description :

At TTEC, we're all about the Human Experience. Elevated. As a Customer Service Representative supporting Voice and Chat working remotely in Mumbai you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC is launching a new location in November 2022. You'll have the opportunity to get in on the ground floor with expedited career growth opportunities.
What You'll be Doing
Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
  • Answer incoming communications from customers via voice, chat, and email channels
  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role
  • 6 months or more of work experience
  • B1+ level of English in both written and verbal communications
  • Recognize, apply, and explain your product or service knowledge
  • Computer savvy including ability to manage multiple screens
  • High speed, reliable home internet connection
  • High school diploma or equivalent

What You Can Expect
  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career growth and lots of learning opportunities for aspiring minds
  • And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers.You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Job Details

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TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.

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