Customer Service Representative ( Blended )

Customer Service Representative ( Blended )

I Tech Solutions
1-2 years
Not Specified

Job Description

Role & Responsibilities
Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and
Phone calls.
Coordinate back-office operations related to returns, payments and other order related issues
Resolving customer grievances or special requests to designated departments for further
investigation for product or service related issues
Follow up to ensure that appropriate actions were taken on customers requests after escalation for
the same has been raised
Maintaining records of customer interactions, transactions, details of inquiries, grievances, and
comments, as well as actions taken for prompt resolution
Ensure timely issue resolution by taking required steps thereby avoiding any escalations
Resolving product or service problems by clarifying the customer's complaint, determining the cause
of the problem, selecting and explaining the best solution to solve the problem at hand .
Skills:
Strong interpersonal skills and command over the English (written & spoken) .
Ability to Multi Task amongst other processes
Demonstrates ownership and accountability while addressing queries, concerns or problem
Experience working independently and scoping/executing high-quality deliverables are a must
Working knowledge of Microsoft Office
A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must.

Thanks & Regards
Fatima
9220105559

i tech Solutions Pvt. Ltd. ( an ISO 9001 - 2008 Certified Company ) is India's No.1 Recruitment Company for BPO / ITO / Meida/ Accounts/ KPO / MNC / Telecomm / IT and Corporate Companies for Jobs across India.

www.itechsolutions.net.in
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9167125070

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i tech Solutions Pvt. Ltd. ( an ISO 9001 - 2008 Certified Company ) is India's No.1 Recruitment Firm for BPO / ITO / IT / MNC / Corporate / Media & Accounts company across India. www.itechsolutions.net.in 9167125070

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