Customer Service Representative

Customer Service Representative

Delhi Noida
0 - 5 Years
Not Specified

Job Description

Greetings from Axis Consultants
Excellent Opportunity at the start of the year in Delhi/NCR. We are hiring for Work from Home - Voice profile.
For Job related queries, kindly contact, Vandana Prajapati
Contact No. : 9599558190
Email : [Confidential Information]
Interview time : 11:00 AM
The candidates must need to bring the following documents for the interview:
Updated Resume
Original Govt. ID proof
Passport Size photograph
Please mention 'Axis Consultants' as your Source on top of your Resume and all the Registrations.
Alexa, Amazon Firestick and Kindle will be provided by company.

Additional Benefits:
1. Zeta Meal Card - INR 1100 Per month i.e. 13,200/- PA
2. Night Shift Allowance - INR 150/Night
3. Overtime Allowance as per company policy
4. Internet Reimbursement - Up to INR 1,250 Per month on submission of bills
5. Laptop Provided by Amazon for Work
6. Five days working
7. Rotational Shifts
8. Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme
Special Note -:
Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
24 hour Power Backup and Internet Connection is mandatory.
Customer Service Associate- VCS- India:
Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
Knowledge & Skills Required
Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Vandana Prajapati
Axis Consultants
9599558190 (Call or Whatsapp)
[Confidential Information]
Address: C 127 2nd Floor (Above Panjabi Lounge, Naraina Industrial Area Phase 1, New Delhi, Delhi 110028 )

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level Hiring For: Junior Level

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