Customer Service Officer

Customer Service Officer

Masterkey Management Consultants Private Limited
Navi Mumbai
0 - 3 Years
160000 - 210000 INR

Job Description

Handling complaint management through Job/ PM/FM modules in CRM Software including
A- Receiving complaint, interacting with complainant, registering
complaint, generating job no:, advising job no: to complainant.
B- Ensuring approvals have been received for Jobs in To be
Approved stage
C- Ensure that PM jobs logged and assigned
D -Ensuring that FM jobs are logged and job nos: generated are
advised to State in Charge FM for assigning
E - Coordinating with Spare Parts Controller to ensure
availability of Spare parts required for Breakdown and AMC
F -Updating data in Trackweb except for AMC contract related
G - Ensuring entry of all Service Reports through Data Entry
H - Changing job status from completed to closed stage
J - Check & pass Daily Time Sheet of CSEs
K - Preparing estimates for billable jobs and obtain approval from customer before it's execution

Masterkey Management Consultants Pvt Ltd a company incorporated under the Companies Act, 1956,Corporate Identification Number is (CIN) U74140OR2016PTC025675 and its registration number is 25675 Was established during 2016 by a group of professionals experienced in to Recruitment, Marketing, Educational Institutional management Professionals based at Odisha with more than 20 years of professional experience. It has its registered and corporate offices at Odisha but catering its services across India. It is a well known Start up company & having a excellent brand Value in Manpower Recruitment & Staffing, Search & Screening, Training & HR services. Our services include Executive Sourcing, Fresher’s Sourcing, Screening & Selection, Turnkey & Bulk Manpower Solutions, RPO, Permanent & Flexi Staffing, and other allied HR services.

Since the time of inception we have partnered with many large, medium and small corporations in their Recruitment, Talent Search process. Our strength lies in understanding our clients business, their ethos, value and culture. Our process involves Research and Search for every mandate we work upon. We have a team of seasoned recruitment professionals who understand the process and dynamics of recruitment industry. We screen every candidate in details & Brief then about the client and their job profile before introducing them to the client. We are proud of our excellent selection ratio (always above 80%) against the profiles we introduce to our clients.
We always believe in technical up-gradation and have always use Latest Technology and prefer digital technology. Currently we work on SAP Recruitment Management Software tool which helps us manage workflow of every position we work upon.
Our clients speak high about our services which revolve around speed, accuracy, integrity and quality. This reflects in their long and repeated engagement with us. please visit us

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