Customer Service Manager

Customer Service Manager

Reliance Jio Infocomm Limited
1-3 years
Not Specified

Job Description


Job Description :
  • Job Responsibilities :
    1) Handhold Account at Post Delivery Phase
    2)Service review with Accounts
    3)Drive Self care with Accounts
    4)MACD fulfilment and doc. compliance
    5)Influencers and VIP service
    6)Complaint, escalation and dispute resolution with A/c
    7)Revenue collection from the account
  • Skills & Competencies :
    1)Problem solving and analytical ability
    2)know how of customer expectations, customer application ecosystem &
    management
    3)Excellent verbal communication and listening skills
    4)Ownership mind and solution approach
    5)Senior staff interaction/ Influencing ability

Reliance Jio Infocomm Limited, doing business as Jio, is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Mumbai, Maharashtra, India. It operates a national LTE network with coverage across all 22 telecom circles. It does not offer 2G or 3G service, and instead uses only voice over LTE to provide voice service on its 4G network.
Jio soft launched on 27 December 2015 with a beta for partners and employees, and became publicly

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