CUSTOMER SERVICE

CUSTOMER SERVICE

Hy Fly Consultancy
Mumbai Pune Mumbai City Navi Mumbai Thane
1 - 7 Years
150000 - 409999 INR

Job Description

RBI Recognized Corporate Bank-Phone Banking Officer Fresher 2019
Hy Fly Consultancy
www.hyfly.in
Free Placement / No Registration Charges
Job Designation: Phone Banking Officer
VRM(Virtual relationship Manager)-
 
a.       CTC & Grade : upto 3.50 Lacs & M1&M2 (Assistant Manager/Deputy Manager)
b.      Experience : Min 1 year with excellent communication skills.
c.       Fixed shifts: 9: 30 am to 6:30 pm.
d.      Two weekly offs – one fixed off on Sunday and other one on any week day.
 
 
 Desired Profile: 
·               Should be at-least graduate.
·               No western line candidates
·               Should not have employment gap for more than a month.
·               Should have at least completed a year in current org.
·               Should have excellent communication & interpersonal skills.
·               Age not above 32 years.
Virtual Relationship Model would be Tele based model where the customer is mapped to Tele RM, with
complete ownership. The RM is one point contact for customer with objective of Deepening; converting
accounts to primary relationship; resolution of Queries and Escalations
Job Role
 Develops and expands existing High Net worth Customer relationships for liabilities
 Deepens relationships sourcing family accounts
 Cross sells bank products & builds penetration for remote banking channels like net/mobile banking
 Informs customers of new products or product enhancements to further expand the banking
relationship.
 Maintains complete relationship record for assigned customer accounts.
 Ensures high levels of customer service orientation to meet benchmark NPS.
 Collaborates with the field sales teams to ensure lower cycle times and best conversion ratios
Job Description
 Graduate with min 2 years, or Post Graduate with a min of one year of experience
 Experience in tele-sales or relationship management in BFSI preferred.
 Excellent communication skills – Verbal & Written
 Flair for Sales
 Good listening skills and strong communication abilities.
a.       CTC & Grade : upto 3.50 Lacs & M1&M2 (Assistant Manager/Deputy Manager)
b.      Experience : Min 1 year with excellent communication skills.
c.       Fixed shifts: 9: 30 am to 6:30 pm.
d.      Two weekly offs – one fixed off on Sunday and other one on any week day.
Job Locations: Andheri E/ Vashi / Mahape/ Belapur /Mahape/ Malad/Kurla /Thane West


call 8080126356 - Kiran
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Hy Fly Consultancy
www.hyfly.in

www.hyfly.in

Hy Fly Consultancy provides free placements to job seekers based all over Mumbai, Navi Mumbai & Thane. We are specialized to place a job seeker in Banking, Insurance, Financial Corporates, Health care Corporates, E-Commerce, BPO/KPO/ITES, Consulting Industry. We provide placements through Large Job Aggregators, References, Social Media, Job Portals, Campus Recruitments & various other sources.

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Functions : Customer Service/Call Centre/BPO

Industries : Banking/Financial Services, ITES/BPO

Skills/Roles I hire for: Phone Banking, Customer Service, Relationship Manager, Sales Development Executives

level Hiring For: Junior Level, Mid Level

Hy Fly Consultancy provides free placements to job seekers based all over Mumbai, Navi Mumbai & Thane. We have a track record of providing 100% free placement to 7000+ candidates / job seekers till date

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