Customer Service Executive (Voice) - Chennai

Customer Service Executive (Voice) - Chennai

Persuaders Business Solutions Private Limited
1-3 years
300000 - 360000 INR

Job Description

Specific Responsibilities:-
  • Handle Inbound and Outbound calling for customer service. (Target 35 calls/day)
  • Generate sales from existing potential customers.
  • Follow communication procedures, guidelines, and policies.
  • Identify and assess customers needs to achieve Customer satisfaction.
  • For damages and returns receive evidence photos & videos through WhatsApp or email.
  • Provide appropriate solutions and alternatives as per the SOP.
  • Conduct follow-ups to ensure complete resolution of issues.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information on product installation and usage.
  • Keep records of customer interactions.
  • Take the extra mile to engage customers.

Persuaders is a BPO Company offering both Inbound and Outbound Voice Solutions to leading Corporates of India.
We also offer Life Insurance, Medical Insurance, and Motor Insurance as a part of our Business.
We are regularly hiring Candidates as we are growing in a geometric progression. We provide excellent career growth opportunities to our New Recruitts

About Recruiter

Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: IT, Sales, Marketing, Crm, Telecaller

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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