Customer Service Exe- International Voice UK Shift BPO Call HR Suzan

Customer Service Exe- International Voice UK Shift BPO Call HR Suzan

Job Shop
0-5 years
125000 - 400000 INR

Job Description


Job description
Location _ international Voice - Bellendur - Bangalore
Position - Associate/Senior Associate -International Voice - Customer Support
Key Skills - Customer support, Customer care, Day Shift, call center, Domestic BPO
Salary Bracket - 160000 - 280000
Years of experience - 0 months - 5 years
Qualifications 10th and Above
Age -
Roles and Responsibility
* Voice/Inbound A CSA in this role deals with a number of incoming calls pertaining to the clients
business. The associate provides excellent customer service and gives precise information to the
customer ensuring customer satisfaction.
* Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and
correct information about the query to the customer and works towards meeting the daily targets.
* Resolve Customer problems in a timely manner
*Take Ownership & Deliver on Customer commitments
* Professional Focus - demonstrates a high level of personal and professional integrity when dealing
with Customers. Treats all customers with empathy and respect and consideration.
* Ability to solve problems look for solutions aligned to Customers perspective and deliver on all
commitments
* Teamwork consistently work together, trust in each other, engage in constructive conversations for
the good of the group
Desired Candidate
* Good spoken English and Writing Skills.
* Computer literate e.g. Word, Internet Explorer
* Professional & Courteous in mannerisms
* Good comprehension skills
* Ability to liaise with customers at all levels
* Ability to handle and resolve complex customer calls
Please call HR Call HR JOBSHOP- 9964080000

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