Customer Service Associate (Voice Process- Domestic)

Customer Service Associate (Voice Process- Domestic)

Magna Infotech Limited
Chandigarh
0 - 1 Years
Not Specified

Job Description

Desired skills:
• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - ability to clearly understand and address customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills
Preferred Criteria:
• Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations

About Quess :

Quess Corp Limited (BSE: 539978, NSE: QUESS) is India’s leading business service provider. We offer a host of services to help organizations from varied sectors manage their non-core activities across Workforce Management, Operating Asset Management, and Global Technology Solutions across industries and geographies.
Our team of over 385,000 professionals spread across India, North America, South America, South East Asia, and the Middle East offers solutions across areas such as general staffing, IT staffing and recruitment, facility management, security services, BPO, CLM, business intelligence, robotic process automation and more – to improve operational efficiencies for over 2600 clients across the globe.Established in 2007 and headquartered in Bengaluru, Quess Corp has a market capitalization of approximately INR 7,133 crores as on December 31, 2019.

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