Customer Service Associate

Customer Service Associate

Mohali
0 - 3 Years
Not Specified

Job Description

Job Description:

POSITION SUMMARY

Customer Service Agents take inbound calls to assist customers in Service related inquiries and complaints.
DUTIES & RESPONSIBILITIES
Routine

  • Take inbound customer calls to provide support for customers through established methods and procedures, standards and guidelines as outlined.
  • Proactively keeps up to date on new procedures.
  • Identifies the need to escalate specific issues and follow through where necessary.
  • Presents detailed information and responds to questions from Managers, clients, and Customers.
  • Works on special projects and assumes additional responsibilities as assigned.
  • Information Security

General Security Responsibilities:
  • Adhering to Information Security Policies and Procedures of TP.
  • Ensuring compliance to Information Security Policies and Procedures

Specific Security Responsibilities:

  • Understand and Comply with Information Security Policies and Procedures, and report all security incidents.
  • Protect information entrusted to you.
  • Adhere to the Internet Code of Conduct and customer information and data security policy.
  • Comply with the Non Disclosure Agreement.
EDUCATION:

  • Undergraduate with a minimum HSC degree from any recognized university

EXPERIENCE:

  • Fresher or previous Customer Service preferred

SKILLS:
  • Proven ability to communicate through oral & written forms
  • Strong problem solving skills.
  • Computer literacy, Windows Operating Systems and internet applications
  • Detail oriented with strong organizational skills & ability to multi-task
  • Strong command of the English and Hindi language.

OTHER:
  • Work in an office environment
  • Ability to work well with others at varying organizational levels
  • Flexible to work varied shifts within a 24x7 environment; including weekend & holiday work schedules

About

Teleperformance

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Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Bpo

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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