Customer Service Associate

Customer Service Associate

Spirient Staffing Solutions Private Limited
Gurgaon / Gurugram
1 - 4 Years
550000 - 700000 INR

Job Description

The duties of a Collections, Retention & Customer Relationship Building, Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.
Required Skills
1-3 years High Volume corporate Collections, Retention & Customer Relationship experience.
Knowledge of Billing and Collections procedures.
Accounts Receivable knowledge/experience a plus.
Strong attention to detail, goal oriented.
Commitment to excellent customer service.
Excellent written and verbal communication abilities.
Level of Education: B. Tech, BCA, MCA & CCNA Certified.
Job Location: Gurgaon.

Spirient Staffing Solutions Pvt. Ltd., is a Recruitment and Payroll Management Company based in India. Our team offers high quality services to provide the best outcomes in the recruitment and Payroll Management from a diverse set of business sectors. We specialise in the following : Telecommunication, Manufacturing, Engineering, IT, Management Professionals, Finance, Office Staff, Packaging Industry, Automobile & Customer Service many more.

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