Customer Service Associate II-Consumer

Customer Service Associate II-Consumer

FIS Global Business Solutions India Private Limited
Not Specified
Not Specified

Job Description

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : General Equivalency Diploma
Job Description
Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Vodafone is the largest mobile and fixed network operator in Europe. We are leader in technology communications through mobile, fixed, broadband and TV. Weu2019re working hard to build a digital future that works for everyone. Our purpose is to u201Cconnect for a better futureu201D and our expertise and scale gives us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses, and governments connected and u2013 we play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.
What you will be doing
  • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

What you bring
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Computer navigation and operation skills
  • Ability to work both independently and in a team environment
  • Ready to work in rotational shift (24x7)

What we offer you
A fantastic range of benefits including medical, dental, vision, and paid vacation
Great work spaces with dedicated and motivated colleagues
A broad range of professional education and personal development possibilities u2013 FIS is your final career step!
A variety of career development tools, resources and opportunities
A work environment built on collaboration, flexibility and respect
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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