Customer Retention Executive

Customer Retention Executive

Spirient Staffing Solutions Private Limited
Delhi Gurgaon / Gurugram
0 - 4 Years
250000 - 500000 INR

Job Description

1. Managing Collection Partner for optimum efficiency
2. Monitoring, timely resolution all issues highlighted by agency.
3. Calling High Value customers and retaining them
4. Managing payment collection from field through riders
5. Manage Collection targets and Involuntary churn targets
Level of Education
1. Graduate/Post Graduate
2. Preferably has Technical knowledge in telecom domain
3. Preferably having CCNA
Experience required:
The candidate should possess and demonstrate the following:
1. Should have at least 1-2 years of Collection experience in Telecom/ISP/Banking sector.
2. Has worked on Collection/Retentions – Relationship profile.
Desired Behaviours & Alignment
1. Good Communication Skills
2. Good follow-up skills
3. Committed to on time delivery
4. Strong inter-personal skills for cross-functional interactions.
5. Good Relationship skills for managing customer experience.

Spirient Staffing Solutions Pvt. Ltd., is a Recruitment and Payroll Management Company based in India. Our team offers high quality services to provide the best outcomes in the recruitment and Payroll Management from a diverse set of business sectors. We specialize in the following : Telecommunication, Manufacturing, Engineering, IT, Management Professionals, Finance, Office Staff, Packaging Industry, Automobile & Customer Service.

About Recruiter



Functions : IT

Skills/Roles I hire for: Freshers

level Hiring For: Junior Level, Mid Level, High Level

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