Customer Relationship Executive

Customer Relationship Executive

Snaphunt Pte Ltd
Cochin / Kochi / Ernakulam
1 - 2 Years
Not Specified

Job Description

The Offer
  • Excellent opportunity for professionals looking forward to build a profile in client facing roles
  • Learn & grow within a fast paced environment
  • Exciting benefits & attractive performance based pay

The Employer

Our client is an integrated health services firm catering to corporates with a number of benefits for their employees, ranging from medical to behavioral health related services & benefits.

The Job

You will join the Customer Success Team and will be mainly responsible for building & maintaining key client relationships and resolving client complaints quickly & efficiently. You should be well aware of all our services and offerings at all times and should be able to understand clients organizational & individual needs to cater to them effectively. Your other responsibilities include:
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals by up-selling & cross-selling.
  • Taking up training & continuous support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.

The Profile

  • You have at least 1 year experience within a Sales support or Customer Relationship Management role.
  • Prior work in health services sector would be an advantage.
  • You are a quick learner and can incorporate the knowledge in practical situations.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • Fluency in Malayalam & Hindi would be an advantage.
  • You are a strong networker & relationship builder who can work well in fast paced environments.
Ref :14901011

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