Customer Relationship Executive - Affordable Housing Finance

Customer Relationship Executive - Affordable Housing Finance

Tata Group
Not Specified
Not Specified

Job Description


Reference No. 22169
Published on
04-Sep-2019
Location Delhi - Swasthya Vihar
Qualification Graduate : Yes Masters/Postgraduate: Preferred
Age 23 - 43 Years
Experience From 0 Years - 1 Months
Experience To 3 Years - 0 Months
Key Requirement for the Position
  • To ensure the achievement of disbursement targets with a proper mix of HE/ HL with minimum delinquency
    Responsible for handling team: NA
    Roles reporting into this role (Direct/Indirect) :
  • Contact or Interaction with:
    1) Customers
    2) Channel Partners & Vendors
    3) Builders
    4)Internal Sales team Travel Required: Yes
    Position Type:
    Process Owner:
    1) Sales
    Receives inputs from: Relationship Manager
    Process owner : Sales

  • Job Description
  • Identify target areas for prospective business
  • Pre-screen customer segments as per the organization norms
  • Ensure the number of log in along with disbursement of HE/ HL is of the 30:70 mix
  • Sanction ratio target achievement
  • Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
  • Execute sales promotion activities to build customer interest in the TCHFL brand
  • Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
  • Ensure vendor empanelment and develop relationships with new vendors.
  • Develop strong distribution channels
  • Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
  • Ensure compliance to all

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