Customer Leader

Customer Leader

Golden Opportunities Private Limited
Kolkata
15 - 18 Years
Not Specified

Job Description


Description
Lead Job Role: Ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Communicate, coordinate & initiate actions ensuring seamless & smooth function of the processes Coordinate within team & ensure all necessary information is compiled, reviewed, and approved. Manage all daily, weekly, monthly/ Qtr. /. Year closing activities and reporting. Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary Implement and manage departmental processes and procedures to ensure strategies and directives of the department are carried out Provides direction and directives to the departmental team members in the performance of their duties, establishing work priorities and in achieving management objectives Build relationship with all partners Ensure timely resolution of customer / called out issues along with root cause analysis to avoid reoccurrence Hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency Share best practices with customer and identify areas of improvement within processes (R2R, P2P & OTC, Reconciliation, Reporting etc.) Should be able to coach, guide, influence & motivate the team to achieve target Identify & implement standardization within processes across region Drive growth of business and build relationships with customers globally Build relationships and partnerships with internal business stakeholders to drive cross sell of business in existing accounts Understanding of digital assets and tools for F&A domain Mentor, manage and motivate the operations team. To ensure Controls, SOX, Statutory Audit & Australia GAAP Compliance Internal reporting, control, project & policy compliance - tasks Candidate Specification: US account experience Experience in Retail industry with : R2R , Blackline , Reporting tool RPA and Transformation Experience Running experience of Large Account 300 FTEs and CL role 5 Yrs+

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