Customer Engineer

Customer Engineer

CareerXperts Consulting
Bengaluru / Bangalore
2 - 5 Years
Not Specified

Job Description


Customer Engineer Serverless Native Data Infrastructure AWS Bash/Python
Your ability to quickly assess and identify technical issues will be of paramount significance, as will
your ability to resolve them or suggest workarounds. In order to do so, you must make it a priority to
proactively master all facets of our product suite.
As part of the Customer Experience team, you may also participate in conducting training sessions
and professional service engagements. As a result of your efforts, you will produce field - developed
utilities and technical notes which will benefit many other departments including sales,
marketing, and product management. You are instrumental to the customer journey and growth of
the company.
This is an individual contributor role and will not formally manage other people. Experience
You have 2+ years of demonstrated experience as a Customer Engineer doing Tier 1 or Tier 2 support work. Qualification
Mandatory Skills

  • You have a strong working knowledge of AWS Services.
  • You have hands - on experience with Redshift, Athena, GDC, S3, EC2, Kinesis, SNS,
  • DynamoDB, Batch, etc.
  • You have good communication and presentation skills, both written and verbal.
  • Great customer service skills and a sense of urgency

Highly Desirable Skills
  • You have hands - on experience with one of the scripting languages like Bash, JavaScript,Python, etc.
  • Working knowledge of AWS ECS, VPC, Snowflake, etc.
  • Great debugging, problem solving, and analytical skills
  • Startup experience is highly desirable
Responsibilities
  • Diagnose and reproduce customers technical issues quickly and in an expedient mannerwhile trying to get to root cause analysis.
  • Solve complex technical challenges related to the product, and provide guidancerelated to data pipeline management
  • You are the first line in our Customer Experience team to help our users get the most fromus.

CareerXperts Consulting

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