Customer Engagement Manager

Customer Engagement Manager

Clean Harbors India LLP
Hyderabad / Secunderabad
8 - 16 Years
Not Specified

Job Description


  • Own and maintain the administative reponsibility for our largest (multi-million dollar) customers. Engagement Managers will be will be assigned 10, 25, or 50 customers (to be determined by customer and complexity; # of locations, # of contracts).
  • Review customer set-up. Customers, colinks, contacts, purchase order requirements (by LOB), contract linkages, invoicing requirements etc. Assure system information is precise. Become an expert on all billing systems (e.g. Ariba or TRACK)Determine specific key issues to help improve the profitability of assigned customers.
  • Regularly revisit each account to confirm accuracy. Regularly produce customer reports, certs of disposal/witness burns.
  • Evaluate triggers for action: new contract, growing receivable balances, growing OA's, expired POs, overspent POs, Price escalations (SK). Resolve. Also respond to requests from billers, collections or cash applications. Take action to correct issues directly or through escalation processes.

About the company:
Clean Harbors Inc. ( is a NYSE listed US based $3.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 15,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

We are operating from Skyview, Hitech City Hyderabad ( Clean Harbors has substantially invested in the GCC to support its growth plans. The Company will be celebrating its 40th year in 2020 and is counting on the GCC to be a part of extending that track record of success.

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