Customer Care Senior Representative

Customer Care Senior Representative

NTT Data
Chennai India
3-6 years
Not Specified

Job Description

Roles & Responsibilities - Ensuring accurate and timely completion of transactions to meet or exceed client SLAs. - Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables - Analyzing medical insurance claims for quality assurance - Resolving moderately routine questions following pre-established guidelines - Review remittance and action the claim for solution towards payment. - Resolve unpaid and denied claims as per client SOP's. - Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials. - Maintaining patient confidentiality. Required Skills: - Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. - University degree or equivalent that required 3+ years of formal studies of the English language. - 0-1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. - 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions Shift Information: The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement. All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

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