Job Description of Customer care Specialist
Call Center Representative Responsibilities:
1. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
3. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
4. Building lasting relationships with clients and other call centre team members based on trust and reliability.
5. Utilizing software, databases, scripts, and tools appropriately.
6. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
7. Taking part in training and other learning opportunities to expand knowledge of company and position.
8. Adhering to all company policies and procedures.
Call Center Representative Requirements:
1. High School Diploma or equivalent.
2. More education or experience may be preferred.
3. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
4. Understanding of company products, services, and policies.
5. Proficiency with computers, especially with CRM software, and strong typing skills.
6. Ability to ask prying questions and diffuse tense situations.
7. Strong time management and decision making skills.
8. Adaptability and accountability.
9. Fluency in multiple languages may be desired.
Job Location: Kolkata
Experience: 0.3 yrs to 0.6 yrs
Compensation: Negotiable (Based on current CTC)
Procure TechStaff is a Global IT MNC headquartered in Chicago. With branches in other parts of the world like Canada, Costa Rica and Australia, we have our Indian operations in Kolkata.
· It is B2B sales/ corporate sales/ end to end support to the business clients · You are going to acquire a thorough understanding of key customer needs and requirements. · You will be connecting to big corporate clients.
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