Customer Care Collections Senior Representative

Customer Care Collections Senior Representative

NTT DATA Global Delivery Services Limited
Noida
1-4 years
Not Specified

Job Description


In these roles you will be responsible for:
  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims
  • Analyzing medical insurance claims for quality resolution
  • Resolving complex situations following pre-established guidelines
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Organizing and completing tasks according to assigned priorities.
Job Segment: Consulting, Cloud, Technology
Requirements for this role include
  • Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
  • University degree or equivalent that required 3 years of formal studies of the English language.
  • 0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.
  • 1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

NTT DATA is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with business operations in more than 50 countries and regions, we emphasize long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.Since 1967, NTT DATA has played an instrumental role in establishing and advancing IT infrastructure. Originally part of Nippon Telegraph and Telephone Public Corporation, its heritage contributed to social benefits with a quality-first mindset. A public company since 1995, the company builds on this proven track record of innovation by providing novel IT solutions to bring results in a greater quality of life for people, communities, and societies around the world.

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