CSA

CSA

Mumbai
0 - 50 Years
Not Specified

Job Description


Job Overview:
These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.
Key Performance Indicators:

  • Average Response Time
  • First Call Resolution
  • Customer Satisfaction
  • Net Promoter Score
    Travel Required:
    No
    Voice/NonVoice:
    Non Voice
    Reporting To(Designation):
    Team Leader
    Personal Attributes:
  • Consultative
  • Resilient
  • Decisive and Action oriented
  • Achievement Oriented
  • Socially Confident
  • Eager to learn
  • Creative
    Competencies based on level:
    BUSINESS FORESIGHT

DRIVING EXCELLENCE FOSTERING PARTNERSHIPS WITH CLIENTS INFLUENCING OTHERSLEADING TEAMSMANAGING TRANSFORMATIONWORKING ACROSS BOUNDARIES
Qualification & Experience - Must Have:
• Education: SSC
Qualification & Experience - Desirable:
 
Know How - Must Have:
• Basic customer service skills
• Typing skills (20 WPM/90% accuracy)
Know How - Desirable:
• Previous chat experience

Job Details

Industry:

ITES / BPO

Skills:

Education:

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