CSA

CSA

Mumbai
0 - 50 Years
Not Specified

Job Description


 
 
POSITION SUMMARY
A collection agent attempts to collect payments on overdue bills from the customers of the clients. Their objective is to locate and notify customers with delinquent accounts and solicit payments by providing repayment plans or other assistance to make it easier for debtors to pay their bills
MINIMUM ELIGIBILITY   Ø  Education / Qualifications:Undergraduate with 12 months of experience              Ø  Past Experience:BPO experience, Ø  Skillset :Collections, Retention, Sales Ø  Travel boundary limits :Candidate should be residing within the local transport limits
 
KEY ACCOUNTABILITIES / RESPONSIBILITIES Ø  Locate and notify customers of delinquent accounts by using telephone and skip tracing techniques to solicit payments. Ø  Arrange for debt repayment or establish repayment schedules, based on customers financial situations within the client and company guidelines. Ø  Comply with Federal and State laws. Ø  Responsible for timely & accurate collection and attaining monthly goals / targets. Ø  Maintain professional demeanor and image with clients, consumers, and coworkers. Ø  Meeting Quality requirements as per client and company standards. Ø  Maintains data confidentiality and adheres to information security and compliance norms laid out. Ø  Treats Customers Fairly with special emphasis on providing fair outcome on customer complaints.
Ø  Timely & accurate documentation on accounts
                  
KNOWLEDGE AND SKILLS
Ø  Excellent communication skills
Ø  Assertive and target oriented
Ø  Good questioning and negotiation skills
Ø  Able to handle pressure maturely
Ø  Good listening and acknowledging skills
Ø  An eye for detail
Ø  Typing Skills: 15 wpm with 85  % accuracy
 

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