CRM - Assistant Manager

CRM - Assistant Manager

World Wide Tech Staffing Solutions
Gurgaon / Gurugram
4 - 6 Years
420000 - 620000 INR

Job Description

2. Job description
• Achieve revenue realization targets
• Develop/maintain Banking relationship
• Maintaining/tracking closely MIS Reports
• Create innovative strategies/plan for faster collections
• Primary touch point for customers. Enhancing the customer satisfaction and experience
• Keeping the track of all post sales documentation, Allotment Letter, Builder Buyer Agreement, Demands / Reminders, Collection of payments, Payment Receipts, Interest Calculation for delay in payments.
• Handling Possession, Registry, Transfers, Cancellation, Ownership change etc. and taking care of all bank loan related documents like TPA, PTM and NOC.
• Coordinating and following up with the Banks & NBFC's for APF Approvals
• Coordinating and following up with the internal department (Marketing, Accounts, Planning & Eng., Sales and site offices) in order to close the customer complaints & other requirements.
• Team hiring and management
• Managing grievances through the effective administration and proper follow-up of the enquiry logs and adequate escalation of unresolved customer problems
• Leading or supervising the Pre Sales Team who is responsible for Telecalling/cold calling activities
3. Who can apply
• Graduate - Any Specialization with 4-6 Years of experience
• Creative thinking, to be able to come up with new ideas to improve customer service standards
• Strong influencing and negotiation skills.
• An ability to work well under pressure;
• Proficient with the Microsoft Office and other e-tools.
• Strong commercial skills, problem-solving & Client- Team handling skills

We introduce ourselves as Manpower consultants. We provide a wide spectrum of services, with a focus on Executive Search, Recruitment, Temporary and Contract Staffing Solutions, permanent staffing, and Facility Management Services.

We are working on Pan-India basis. We would like to associate with your organization and assist you in the recruitment of various positions in the organization.

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