Credit Quality Manager

Credit Quality Manager

Yes Bank
Mumbai Navi Mumbai
3-5 years
Not Specified

Job Description


Job Description :
SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES
Strategic/ Managerial Responsibilities
Driving business teams on sourcing strategies according to location dynamics and market behavior.
Building vendor infrastructure to carry out contact point verifications at optimum cost with focus on credit quality.
Identifying pockets in the respective locations which are credit risk prone based on market feedbacks and build controls to minimize risk.
Digital initiatives to reduce CPV cost and credit card application processing Turn Around Time.
Identify curing opportunities from rejected applications through various curing activities and generate incremental primes and improve location approval rate.
Core Responsibilities
  • Responsible for managing the credit quality of applications sourced in the respective region/location.
  • Empanelment, training & managing CPV vendor(s) in their location.
  • Responsible for CPV efficiencies, TAT and Cost.
  • Sales Quality & DIP activities in smaller regions.
  • Vendor audit, back checks and inspections.
  • Identification of Non-Serviceable and trouble prone areas/pin codes in their respective locations
  • APS Vendor queue management and RCC queue management.

People Management or Self-Management Responsibilities
  • Coordination with Branch channel, Sales and other credit functions
  • Interaction with Central Underwriting team, Quality, Credit Initiation to streamline processes
  • Regular visits to vendors & spoke locations
  • Managing Vendor and front end teams
  • Training and refresher programs to outsourced employees to ensure quality objectives are met.

Risk and Internal Control Responsibilities
  • Sample checks to ensure data accuracy, data security & adherence to process guidelines
  • Resolution of customer complaints within TAT.
  • Ensuring sufficient back checks at CPV agency level
  • Review CPV Status and pass appropriate value-add overrides with focus on better approval rate and lower delinquency
  • Training vendor staff to minimize subjectivity in CPV decisioning
  • Qualitative Efforts to improve CPV pass thru rate
  • Application Login to Decision TAT
  • Geo-tagging/Photographs for Physical verifications
  • Internal / External audit observations.

SECTION IV: KEY INTERACTIONS
Key Internal InteractionsPurpose of Interaction
Business Stakeholders
Interaction with Sales on Application Processing, Training sales executives, queries and complaints management.
Risk Management team
Credit Initiation for Data entry, FRM for application screening & sampling, Collections team for portfolio trends and credit learning & Sales Quality for implementation of sourcing guidelines and training relevant teams.
BTDS
System support and trouble shooting
Key External InteractionsPurpose of Interaction
Vendor
Vendor management, Verifications and back checks
SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES
Strategic/ Managerial Responsibilities
Driving business teams on sourcing strategies according to location dynamics and market behavior.
Building vendor infrastructure to carry out contact point verifications at optimum cost with focus on credit quality.
Identifying pockets in the respective locations which are credit risk prone based on market feedbacks and build controls to minimize risk.
Digital initiatives to reduce CPV cost and credit card application processing Turn Around Time.
Identify curing opportunities from rejected applications through various curing activities and generate incremental primes and improve location approval rate.
Core Responsibilities
  • Responsible for managing the credit quality of applications sourced in the respective region/location.
  • Empanelment, training & managing CPV vendor(s) in their location.
  • Responsible for CPV efficiencies, TAT and Cost.
  • Sales Quality & DIP activities in smaller regions.
  • Vendor audit, back checks and inspections.
  • Identification of Non-Serviceable and trouble prone areas/pin codes in their respective locations
  • APS Vendor queue management and RCC queue management.

People Management or Self-Management Responsibilities
  • Coordination with Branch channel, Sales and other credit functions
  • Interaction with Central Underwriting team, Quality, Credit Initiation to streamline processes
  • Regular visits to vendors & spoke locations
  • Managing Vendor and front end teams
  • Training and refresher programs to outsourced employees to ensure quality objectives are met.

Risk and Internal Control Responsibilities
  • Sample checks to ensure data accuracy, data security & adherence to process guidelines
  • Resolution of customer complaints within TAT.
  • Ensuring sufficient back checks at CPV agency level
  • Review CPV Status and pass appropriate value-add overrides with focus on better approval rate and lower delinquency
  • Training vendor staff to minimize subjectivity in CPV decisioning
  • Qualitative Efforts to improve CPV pass thru rate
  • Application Login to Decision TAT
  • Geo-tagging/Photographs for Physical verifications
  • Internal / External audit observations.

SECTION IV: KEY INTERACTIONS
Key Internal InteractionsPurpose of Interaction
Business Stakeholders
Interaction with Sales on Application Processing, Training sales executives, queries and complaints management.
Risk Management team
Credit Initiation for Data entry, FRM for application screening & sampling, Collections team for portfolio trends and credit learning & Sales Quality for implementation of sourcing guidelines and training relevant teams.
BTDS
System support and trouble shooting
Key External InteractionsPurpose of Interaction
Vendor
Vendor management, Verifications and back checks Qualifications :
SECTION V: KNOWLEDGE & EXPERIENCE
KNOWLEDGE
Minimum Qualifications
  • Graduate/Post Graduate in Commerce/ Management/ Finance

Professional Certifications
Language Skills
  • Written and spoken English is essential

EXPERIENCE
Years of Experience
3-5 years
Nature of Experience
Relevant experience in credit cards preferably with exposure in risk management and credit operations. Vendor Management.
SECTION VI: COMPETENCIES & KEY PERFORMANCE INDICATORS
BEHAVIORAL COMPETENCIES
Core CompetenciesCompetency NameBehaviors
  • Customer Focus
  • Listens to and demonstrates an understanding of customers’ stated needs
  • Implements simplified & customer friendly processes across
  • Delivers customer value through timely and quality execution
  • Develops an understanding of problems and employs existing or new methods to find solutions
  • Simplified application & verification processes

  • Professional Entrepreneurship
  • Builds solid foundation for Cards business in their location
  • Takes proactive and constructive action at work with little or no direction from others
  • Displays responsibility for problems, initiatives and tasks that lie within the domain of own role

  • Drive for Results
  • Seeks to understand the rationale for key decisions and understands implications for own role/ actions
  • Displays a sense of urgency to deliver outcomes as per stated timelines
  • Reacts to challenges by displaying an optimistic demeanor
  • Displays enthusiasm and desire to meet and exceed objectives

  • Influence and Impact
  • Uses simple persuasion techniques to achieve the desired result / action / commitment from others
  • Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset
  • Responds to feedbacks and inputs from CPV vendors and ensures timely payouts to vendors

  • Quality Focus
  • Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
  • Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement
  • Promotes and maintains high standards at work.
  • Instils quality oriented approach with CPV vendors/partners

About Yes Bank

Yes Bank

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