Corporate Service Manager

Corporate Service Manager

Not Specified

Job Description

Retail Bank Sales & Distribution vertical is an agglomeration of various channels tasked with acquiring Customers across both liabilities and assets for the retail bank. The key channels under this business are CAW (Citi @ Work), Retail Acquisition, Citigold Acquisition, SKY Branch and Corporate Relationship Management for the various Retail for salaried customers with Citi accounts.
The Corporate Service Relationship Manager (Corporate SRM) is responsible to manage queries received from the assigned Corporate portfolio and Corporate SPOCs and Chief decision makers to ensure swift query handling, high level of client delight and be compliant towards the policies and procedures.
Core Responsibilities (Service Deliverables):
  • Servicing corporate salary account portfolio and develop excellent working relationship with SPOCs and Chief decision makers.
  • Ensuring NIL presidential, Regulatory and ERU escalations for the portfolio assigned
  • Undertaking various initiatives to meet service deliverables and ensure a high level of engagement with the customer.
  • Coordination with the operations team effectively to ensure seamless execution of customer instructions.
  • Close monitoring and reduction of instruction INEXs (rejects)
  • Ensure complete control on daily service deliverables - SLS/NSDL/ AIR/referral queries.
  • Handling of Inward/ Outward remittance and close looping relevant queries
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Day-to-Day Responsibilities (Compliance and Controls):
  • Ensuring that all regulatory, statutory & compliance deliverables /standards are met.
  • Timely reporting and closure on WAU, NSDL alerts, AIR, etc.
  • Timely submission of trails for MCA and other compliance deliverables.
  • Working towards achieving a satisfactory audit rating.
  • Complete adherence to all KYC and AML policies
  • Managing vendor agreements, billings, TPISA, if any.
  • Ensure that compliance issues are resolved with urgency and escalated a timely manner.

Key Deliverables:
  • Ensure that customer issues/ queries are resolved with urgency
  • Undertaking digital / process re-engineering initiatives to meet service deliverables.
  • Ensure full compliance to regulatory / AML/ KYC requirements whilst managing customer expectations

  • Previous relevant experience preferred
  • NISM Depository Module Series 6 certification.
  • Effective verbal and written communication
  • Influencing and relationship management skills
  • Proven ability to creatively solve problems

  • Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Customer Service
Job Family:Service
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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