Content Support Executive

Content Support Executive

Chegg Tutors
1-4 years
Not Specified

Job Description

Job Description
Job description
As aContent Support Executive, you will be responsible for analyzing and reviewing user profiles, videos, pictures, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.
Maintain database of content with chapters, problems of the newly arrived books and sets a platform for all internal departments to access books and questions to author solutions, that gets published on Chegg website for all the students over the globe.
Investigate and resolve issues regarding content that is reported for account support and/or safety flag for action, and resolve within agreed-upon turnaround times and standards of quality
Respond to user inquiries with high quality, speed, empathy, and accuracy
Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements
Basic Qualifications
Graduate in any stream
Minimum of 1 year of experience in a professional setting
Ability to work on holidays and weekends, including rotating shifts
Preferred Skills / Experience
Excellent communication (verbal and written) and interpersonal skills
Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint
Quicker learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Strong attention to detail, results-oriented, self-directed, and inquisitive
Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

Why do we exist
Students are working harder than ever before to stabilize their future. Our recent research study calledshows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.Video Shorts

Life at Chegg:
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Chegg out our culture and benefits!

Job Details

About Chegg Tutors

What is Cheg g An ‘always on' digital learning platform. Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG .

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