Content Reviewer, German

Content Reviewer, German

Gurgaon / Gurugram
Not Specified

Job Description

Job Description :
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements and also involves review of organic search query product results review.
The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills.
Key responsibilities include:
1. Organic product Review ·
Review relevance between search query and organic products based on Content Guidelines.
· Check the relevance with quality and accuracy in detail.
· Analyze data and evaluate trends/ patterns.
· Recommend generic pattern to be translated into Rules.
· Willingness to work with sensitive issues, including but not limited to
Adult content, Religious and philosophically sensitive issues
2. Training & Coaching
· Coordinating training & mentoring sessions
· Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
· Coaching IARs towards improvement where necessary
· Offering 'remedial' instruction in tool usage and other topics as required
3. Maintaining Updates & Documentation and Monitoring workflow
· Escalating questions/issues from the team regarding the process and cascading updates to the team
· Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
· Preparing weekly process reports & sending these out to the concerned people
· Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
4. Review & Maintain internal process quality –
· Maintaining high internal quality of the processes by performing quality audits
· Providing specific & timely feedback to policers on errors & trends
· Act as SMEs for processes on the floor
Basic Qualifications :
· Graduate or equivalent.
· Familiarity with Excel
· Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues
· Proficient in English and German language. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. Required language level: B2.2/BA/Advanced Diploma
Preferred Qualifications :
· Good awareness of German culture and current affairs in order to identify items that are likely to be controversial to customers.
· · Requires strong computer skills, Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics.
· · Strong background in web search and familiarity with various ways used for searching for information
· · Familiarity with online retail (e-commerce)

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