Contact Center Technology | 8 to 10 years | Bengaluru & Noida

Contact Center Technology | 8 to 10 years | Bengaluru & Noida

Capgemini
Bengaluru / Bangalore India
8-10 years
Not Specified

Job Description


Job Description
  • Understand the current landscape, tools and technology of the client
  • Determine call center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specifications
  • Propose technology solution at client premise, Capgemini's Delivery center or cloud based solution as required by the client.
  • Manage End to end responsibility for implementing the proposed solution including Data (LAN/WAN connectivity) and Voice connectivity with MPLS / VPN as needed.
  • Work with solutions team and propose the best technology solution suited as per the client's requirements
  • Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.

Primary Skill
  • Support sales cycle with RFP/RFI/RFQ development.
  • Contact Center Technology platforms likeAvaya Cisco, Genesys, PBX, ServiceNow, Zendesk and any other CRM platformsContact Center Technology platforms likeAvaya Cisco, Genesys, PBX, ServiceNow, Zendesk and any other CRM platforms

Secondary Skill
  • Demonstrated ability to influence at all levels of management. Strategic thinker who understands the ever-changing Contact Center market

About Capgemini

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